You can edit or cancel your order in your "confirmation email". This is possible until your order is shipped.
Our policy lasts 10 days. If 10 days have gone by since you got the purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return (if applicable), your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Some health and personal care items
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and we will give you the closest to your address of our facility to which you may send your items.
The item is not as described: wrong color, wrong size (if applicable)
If the item is not as described, we will provide a refund or exchange for you. And you can keep the item, as a token of apology for the mistake we made sending you the wrong color or wrong size.
Note: If we sent you the right product you ordered but you want to exchange it for whatever reason, you can always return the item and place a new order.
You may be asked to provide proof that the item received is not as described, after what our team will review the refund request. If we approve it, then the refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Note: We reserve the right, at our discretion, to reject any refund request we believe is not legitimate.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should email us at firstname.lastname@example.org and in reply, you will receive the closest address for sending a return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over €50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.